Shane Confectionery values your patronage and respects your right to privacy. For security reasons, we need to request certain information for billing and shipping such as name, address, and phone number. We will ask for your email address when you place an order, so that we can send status confirmations of your order. In no event will we authorize third parties to use such information for other purposes. Because we are committed to protecting your privacy, personal data relating to an identified or identifiable individual that is submitted to this web page will be collected, processed, stored, and disposed of in accordance with applicable U.S. law.
Your order form data is protected from unauthorized interception by the use of SSL encryption, which is the current standard for data scrambling during transmission, and your data is unscrambled only with our authorized bank’s decoding key.
Your satisfaction is our goal. If the item becomes damaged in transit, we can offer to reship an item, but can not offer refunds.
If the item is delayed in shipment, not delivered due to an incorrectly or insufficiently entered address in the order form, damaged in transit, or not delivered due to fault of the carrier, Shane Confectionery cannot be held responsible. Please ensure that the shipping address is absolutely correct before you submit the order.
If your questions have not been answered by the above information please feel free to contact our customer service department via email at firstname.lastname@example.org.
Credit Card authorization and verification must be received prior to processing. Please allow up to 5 business days for us to process your order before shipment. UPS deliveries occur Monday – Friday, excluding holidays. USPS delivers Monday – Saturday, excluding holidays. Once your order has been shipped, Shane Confectionery will send an email confirming shipment of your order with carrier (UPS or USPS) and tracking information. The status of your order can be tracked by visiting the carrier’s website and entering the tracking information provided via email. Please allow up to 12 hours for the carrier to update tracking information in their system. Shane Confectionery cannot be held liable for delays in shipping when the carrier is at fault.