Tours and Programs

Is this event child-friendly?

This is always a tricky question for us, since every person's maturity level is different. We typically recommend ages 10+ for all of our programs, but we leave the discretion to the visitor and the young people accompanying. We create our programs with adults in mind, but we have a small following of people ages 8-13 that are repeat attendees.

Generally though, we've found that people ages 10 and up are most suited to enjoy it due to the style and length of programing, which focuses strongly on historical subject matter for about 1 hr.

Additionally, all of our events traverse through, or take place in, an industrial kitchen with heavy machinery. Workshops often require some dexterity and the ability to sit comfortably at a table for an hour or more (which is a little taller than waist height for an average adult when sitting).

That said, if someone is genuinely interested, we'd love to host them at whatever age!

Can I share a ticket with my child/friend/neighbor/etc. (one of us won't eat/won't participate, etc.)?

No. We request 1 ticket per 1 person attending, regardless of age, size, or interests of the person accompanying you. Because we occupy a narrow, 19th century building, our events are small scale and very intimate. We would like everyone attending to have the space and opportunity to fully participate.

What is your ticket refund policy?

Event tickets are refundable up to 72 hours in advance of the program. E-mail tours@shanecandies.com to request a refund before that time, or to transfer your tickets to a friend or family member. 

I didn't receive my ticket!

No worries! Tickets purchased online and in the shop are processed as "Will Call." After your purchase, we have recorded your name on a guest list and no physical tickets are required. Simply sign in with a shop clerk when you arrive for the event. If you purchased tickets online, you should receive an e-mailed confirmation. Contact tours@shanecandies.com if you have not received your e-mailed receipt.

I use a stroller/wheelchair/walker, is your shop accessible?

Please don't hesitate to visit Shane Confectionery if you use a stroller, walker, or wheelchair. We have a ramp leading into our 1st fl. shop and Chocolate Café from the sidewalk. The  door swings into the shop from outside.

Generally, our regular tours and tastings traverse all three stories of our 19th century confectionery, which necessitates climbing a narrow and steep staircase. However, if you'd like to set up a tour or tasting which does not require stair climbing, please contact tours@shanecandies.com.

Our kitchen workshops occur in the 2nd fl. kitchen of our confectionery, which necessitates climbing one flight of stairs.